Refund policy

REFUND POLICY

Because our products are consumable food and beverage items, all sales are final. We do not accept returns once an order has been shipped.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

To request a refund or replacement, contact us at vietglowie.us@gmail.com within 7 days of delivery with your order number and a photo of the issue.

Non-returnable items 

Due to the nature of perishable and consumable goods (food, beverages, tea products), we are unable to accept returns for change of mind, taste preference, or incorrect address provided by the customer. We also cannot accept returns on sale items or gift cards.

Refunds 

If your refund is approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at vietglowie.us@gmail.com.